Terms of Service

These Terms of Service ("Terms") apply to your use of our website and to any services provided by 10X Creative (Pvt) Ltd ("10X Creative", "we", "us" or "our"), registered in Sri Lanka at No 134 1/1, Philip Gunawardena Mawatha, Colombo 04, Sri Lanka, 00400.

By using our website or engaging our services, you ("you" or the "Client") agree to these Terms. If a signed proposal, quotation or service agreement conflicts with these Terms, that document takes priority for the project it covers.

We provide digital marketing and web solutions, including:

• Marketing: paid advertising, social media, content, email and influencer marketing, and campaign planning
• Design: brand identity, graphic design, UI/UX, video, motion graphics and photography
• Tech Build: website and e-commerce development, custom software, API integrations, maintenance and optimisation
• Analytics: tracking setup, ROI reporting, conversion optimisation, behaviour analysis, SEO audits and research

The exact scope, deliverables, timeline and fees for each project are set out in a written proposal or quotation. Work outside that scope is treated as additional work and quoted separately.

To help us deliver on time, you agree to:

• Provide accurate information, content, brand assets and approvals promptly
• Give us the account access needed (for example ad accounts, hosting, domains or analytics)
• Make sure you own or have permission to use any material you send us
• Make sure your products, services and offers comply with the law and with platform advertising policies
• Review deliverables and give consolidated feedback within the agreed review periods

Delays in feedback, content or access may move project timelines and are not our responsibility.

• Quotations are valid for 30 days unless stated otherwise.
• Unless agreed otherwise, projects require a 50% advance payment before work begins, with the balance due before final delivery or launch.
• Monthly retainers are billed in advance at the start of each month.
• Invoices are payable within 7 days of the invoice date.
• Advertising budgets (ad spend) are separate from our management fees and are paid by the Client, either directly to the platform or to us in advance.
• Third-party costs such as domains, hosting, premium plugins, stock assets, software licences and printing are charged separately unless included in the quote.

We may pause work, campaigns or website access if invoices remain unpaid after their due date. Fees already paid for completed work are non-refundable.

Each proposal states the number of revision rounds included. Additional revisions or changes after a deliverable has been approved may be charged at our standard rates. Your written approval (including by email or WhatsApp) of a design, copy, campaign or build stage means that stage is accepted.

We use our expertise and best practice to achieve the goals agreed with you. However, marketing performance, search rankings, engagement, sales and return on ad spend depend on many factors outside our control, including platform algorithms, competition, market conditions and your own offer and pricing. We do not guarantee specific results unless explicitly agreed in writing.

Advertising and social platforms (such as Google, Meta and TikTok) set their own policies and may reject ads, restrict or suspend accounts. We are not liable for decisions made by those platforms, although we will help you resolve them where possible.

• Once all fees are paid in full, ownership of the final approved deliverables created specifically for you transfers to you.
• Draft concepts, unused designs, source and working files remain our property unless the proposal includes their handover.
• Pre-existing tools, code libraries, templates and know-how we use remain ours; you receive a licence to use them as part of the deliverable.
• Third-party assets (fonts, stock images, music, plugins) are subject to their own licence terms.
• Unless you ask us not to, we may display completed work in our portfolio, case studies and social media.

Both parties agree to keep each other's confidential business information private and to use it only for the project. When we handle personal data on your behalf, we do so as described in our Privacy Policy. You are responsible for having a lawful basis to collect any customer data we process for you, and for having your own privacy policy where required.

Unless you have an active maintenance plan, support after launch is limited to fixing defects reported within 30 days of delivery. Ongoing updates, backups, security monitoring and content changes are provided under a separate maintenance agreement. We are not responsible for issues caused by changes made by you or other parties, or by third-party hosting and service outages.

When using our website, you agree not to:

• Copy, reproduce or reuse our content, designs or portfolio work without permission
• Attempt to hack, disrupt or overload the website or its servers
• Submit false, misleading or spam information through our forms
• Use the website for any unlawful purpose

Website content is provided for general information only and may change without notice.

To the extent permitted by law, 10X Creative is not liable for any indirect, incidental or consequential loss, including loss of profits, revenue, data or business opportunities. Our total liability for any claim relating to a project is limited to the fees you paid us for that project in the three (3) months before the claim arose.

Either party may end a monthly retainer with 30 days' written notice. Either party may end a project immediately if the other seriously breaches these Terms and does not fix the breach within 14 days of being notified. On termination, you must pay for all work completed and costs incurred up to the termination date, and we will hand over the completed, paid-for deliverables.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Both parties will first try to resolve any dispute in good faith; if that fails, the courts of Colombo, Sri Lanka will have exclusive jurisdiction.

We may update these Terms from time to time. The latest version will always be published on this page with its effective date. Changes do not affect projects already agreed in a signed proposal unless both parties agree.